OKX launched OKX Shield on October 1, a voluntary goodwill program that may reimburse eligible KYC users for losses caused by third-party account takeovers. Reimbursement is discretionary rather than guaranteed, with qualifying incidents including unauthorized withdrawals linked to phishing, malware, malicious remote access and SIM-swap attacks.
Maximum reimbursement limits reach $100,000 for regular users, $250,000 for VIP 1–3 users and $500,000 for VIP 4–6 users. To activate Shield, users must complete account and device checks and enable Passkey, withdrawal protections and MFA, while user-authorized transactions, trading losses and API-key exposure are excluded from coverage.
Users must activate Shield before an incident and submit a formal claim within 72 hours of the last unauthorized transaction, with supporting information due within seven days. Each KYC identity can receive no more than one approved reimbursement claim for life across OKX entities, making continued compliance with the program’s security requirements essential for eligibility.
Source: OKX.
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